Software Maintenance Info for ERDAS ProductsERDAS SWM is a comprehensive support program available to all customers on a yearly subscription basis. ERDAS Software Maintenance provides quick but thorough assistance to specific issues, involving you in the process. SWM includes:

• Software upgrades. Automatic upgrades are part of the SWM program, ensuring you have the most up-to-date version of your ERDAS software. Software updates are released in the form of fixes, services packs and full releases. When a new version of a product is released, it is delivered to customers with current SWM contracts via DVD or Internet download. Service packs are delivered via Internet download. Licenses must be under SWM to transfer to another machine or platform of equal value. In other situations, licenses may be transferred for a fee. Each year, we have one major and one minor software release
• Technical Support. ERDAS has an industry leading technical support team dedicated to assisting customers with issues related to the operation of our solutions. Technical support can assist with installation, licensing and configuration, as well as helping to resolve technical issues you encounter. Every technical support engineer has access to a team of ERDAS technology experts from both a functional and technical perspective. ERDAS provides clients with web access to our knowledgebase and support requests. Technical support is also available through e-mail and toll-free telephone. When a new support case is established, ERDAS strives to commence working with the customer within one business day of receiving the request
• Support Log-in. With SWM, you are granted permission to the SWM-only section of our website, which includes:
  
  • Online self-licensing (immediate delivery of licenses via email)
  • Downloadable software enhancements between official releases
  • Technical support requests
  • Knowledgebase searches
  • Online account management with:
    
    • Full listing of products owned
    • Ability to add employees and set their privileges
    • One no-charge license system ID change per year per license seat

Reinstatement

If your SWM coverage lapses for more than 90 days, you must reinstate your coverage. You may reinstate an expired Software Maintenance contract by paying the current annual SWM renewal fee, plus a reinstatement fee equal to 100% of the annual SWM renewal fee. This will provide you with the latest version of the software and you will continue to receive any applicable software upgrades during the service period.

Professional Services

Services that extend beyond what is outlined in this document may require ERDAS professional services for an additional fee, based on time, project or delivery required. For SWM, technical assistance is limited to unmodified ERDAS software.

Versions Supported

ERDAS SWM covers technical support for the current software version and one previous version. Versions more than one version back are not covered by technical support.

To receive a quote for ERDAS SWM, please call us at +1 905 943 7774 or e-mail sales@sani-ita.com.